Monthly fee co-financed by the City of Zagreb.
If you are not satisfied with our service, you have the right to submit a written complaint. This is required by the Croatian Consumer Protection Act, Article 10.
Complaints are submitted in writing, in one of three ways:
in person at Zvonček, Stara Knežija 6, 10000 Zagreb,
by post to Zvonček, obrt za usluge, Stara Knežija 6, 10000 Zagreb,
by e-mail to info@zvoncek.hr.
We will confirm receipt of your complaint without delay.
We answer in writing within 15 days of receipt at the latest, and our answer states whether we accept the complaint.
We keep complaints and our answers for one year from the date of receipt.
You may contact the State Inspectorate of the Republic of Croatia, dirh.gov.hr.
Monthly fee co-financed by the City of Zagreb.